PRIVACY POLICY

Privacy Notice & customer commitment to data protection. 

Company Name: Dan Saints Ltd

Company Number: 14536252

Territory: UK

 

Ethics

Your data is solely used by us to enhance your Dan Saints experience. 

We treat your personal information fairly, legally, and honestly. 

We take the necessary security precautions to secure personal data. 

You control how and what we say to you. 

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You are the focus of all we do at Dan Saints Ltd. although changes happen, there is no need for concern. We take the security and privacy of our customers extremely seriously, and we are fully committed to ensuring that they are protected so you may buy without any worries. Contact us at contact@dansaints.com if you have any inquiries about how we safeguard your privacy. 

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HOW WE USE YOUR DATA

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We are committed to protecting your privacy. It is essential that you comprehend how we handle your personal data and how we make sure we comply with our legal obligations to you under the applicable territory's data protection laws and regulations (including related guidelines) (the " Data Protection Laws “). The collection, use, storage, and sharing of your personal data by Dan Saints Ltd are described in this privacy notice. Please contact our customer service team by letter written to: TBC or by email at contact@dansaints.com if you have any queries about this notice or generally how your personal data is used by us. 

This notice applies to any personal data that we collect about you when you:

• visit our websites;

• purchase products from us;

• contact us, for example by email, post or through submitting a form on our websites.

 

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

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In this privacy notice, the terms " we ", " our ", and " us " are used to refer to Dan Saints Ltd.

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The primary party in charge of processing personal data under the purview of this Privacy Notice is Dan Saints Ltd. In some instances, one or more additional legal entities, either Dan Saints Ltd affiliates or third parties, may share liability for data protection and your privacy. 

 

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

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If you have an account with us or make a purchase online with us, or enter a competition or respond to a survey with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products).

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Each time you visit our websites, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type. We do this to help us analyse how users use the websites (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you're looking at.

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Please see our cookie notice for further information about what information may be automatically collected when you visit our websites.

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Please be aware that occasionally, we may combine the personal information you give us and the information we gather about you with personal information we obtain from other sources. 

 

FROM WHERE DO WE OBTAIN THIS INFORMATION? 

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We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our website, or through your communications with us. We may also obtain some information from third parties, including retail analytics companies, consumer insight companies and credit reference agencies and publicly available sources to assist us with understanding customer demographics and shopper behaviours, or where we merge with or otherwise acquire another business.

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Information that you give us:

·       You may share personal data about yourself with us by:

·       filling in forms on our website, including when you purchase products online, submit queries to us, create an account and/or sign up to receive promotional material and newsletters;

·       responding to a survey or entering a competition with us;

·       giving us information about yourself in any communication with us, either by telephone, e-mail, post or otherwise, either in connection with your account, purchases, or to report a complaint or issue.

·       You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfil your order or provide other services to you or respond to your queries.

Information that we collect about you

·       We collect personal data about you:

·       when you visit our website, including details of your visits to our website including, but not limited to, Internet Protocol (IP) address used to connect your computer to the internet, MAC addresses, traffic data, location data, your login information, time-zone setting browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access. For more information please see our cookies notice.

·       when you link your Twitter, Instagram or Facebook accounts with us, to enable you to log onto our websites simply and securely without having to create a new account;

·       when you contact us in relation to our products, services, a complaint or another query or issue.

Information that we receive from other sources

·       We will receive personal data about you from other third parties, including:

·       in connection with any mergers or acquisitions where we obtain your information from another company.

·       When we work with retail analytics companies, consumer insight companies, credit reference agencies and through our use of information from publicly available sources.

 

WHY DO WE NEED YOUR INFORMATION?

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The main purpose for which we use your information is to provide you with the products that you purchase from us and to send you offers and promotions that you might be interested in.

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In particular, we use your information:

• to provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates;

• to take payments for the products that you have purchased and to give refunds or exchanges;

• to provide customer service and support to you;

• to develop and improve our products and services;

• to develop and improve our website and set default options for you (such as language and currency) and to ensure that content is presented in the most effective manner;

• to provide you with information that you request from us or which we feel may interest you. We may send you marketing information by email, SMS, social media or post. This can include information about new products and offers that you may find interesting;

• to research our customers' preferences and trending products;

• to run surveys and competitions;

• to notify you about changes to our products;

• as part of our efforts to keep our stores safe and secure (for example through the use of CCTV in our stores);

• to prevent and detect fraud and crime  

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BASIS FOR USING YOUR INFORMATION

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Compliance with legal obligations

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We must abide by certain laws as a business organisation. We must process your personal data, in particular, to confirm your identity and to prevent fraud and crime. If you don't provide the necessary personal information while signing up or using our website, we may be unable able to sell you our items because doing so might put us in violation of the law. Consequently as it falls into this category, you won't be able to object to the processing of or request the erasure of your personal information. 

Necessary for the entry into or performance of a contract

When you enter into a transaction with us, a contract between you and the relevant brand will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order and receive products from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up to an account or on placing an order and payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our products to you.

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Legitimate business interests

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We use your personal data as set out in this privacy notice for the legitimate interests of our business to enable us to:

• provide you with products as requested by you;

• carry out research to understand our customers and how they purchase and use our products;

• develop and improve our products.

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As indicated below, we will also pass your personal data to members of the Prevu Studio Limited and other third parties and this is also for our legitimate business interests.

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We are required to carry out a balancing test of our legitimate business interests in using your personal data outlined above against your interests and rights under the Data Protection Laws and regulations in the relevant territory. As a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your personal data in accordance with the Data Protection Laws on the basis that we have a legitimate business interest.

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Legitimate interest

·       We have a legitimate interest in processing your information as:

·       we both benefit from the effective management of your account(s) (where applicable);

·       we both benefit from the effective management, operation and administration of our websites;

·       we both benefit from the provision of products, services and support and from improvements to our services;

·       we both benefit from updates to our websites;

·       we will both benefit from the ability to enforce or apply rights under any contract between us;

·       we are required to ensure the health and safety of our customers and the security of our stored data and have a legitimate interest in ensuring any processes relating to the same are effective and that fraud and other crimes are prevented and detected;

·       we would be unable to provide our products and services without processing your information; and

·       we have a legitimate interest in processing your information in connection with any mergers, acquisitions or reorganisation of our business, in which case some of your information may be shared with a prospective buyer or otherwise but only so far as is strictly necessary for the purposes of such sale or administration.

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Necessity

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purpose outlined in this privacy notice.

Impact of processing

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data does not unreasonably intrude on your privacy.

We will send you marketing communications where you have not told us that you wish to unsubscribe from marketing and where you have purchased similar products and/ or services from the same brand or legal entity (as set out in the table above). We rely on our legitimate interests to do this, and you have the right to object to processing of this nature at any time by contacting our customer care team using the details at the start of this privacy notice.

 

WHO DO WE SHARE YOUR INFORMATION WITH?

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We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information. However, we do share your information with a number of select third parties to enable us to provide our products and services to you, to send marketing information and to improve our business operations as set out below.

We will use a number of carefully selected third parties to help us to provide you with products, services and to market to you. In particular, we disclose your information to:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers and delivery companies;

• Our trusted service providers, such as marketing agencies, advertising partners, website hosts and other third parties who provide services to help us to tailor our marketing to you;

• Credit reference agencies, law enforcement and fraud prevention agencies;

• Companies approved by you, such as social media sites, including companies such as Facebook and Google; and

• We will provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

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We will only share your information with third party suppliers where it is necessary for them to provide us with the services we need.

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We may disclose your information to other companies in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary.

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We may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.

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WHAT AUTOMATED DECISIONS DO WE MAKE ABOUT YOU?

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We carry out some profiling of you for the purposes of improving and developing our products and services and to help us to tailor our marketing to you.

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The impact of any automated decision is to ensure you experience the best service possible.

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To ensure that the marketing you receive from us and how our websites are presented to you are appropriate and personalised to you, we use information we acquire about you, such as your gender, preferences, hobbies, interests, and purchase history. 

 

WHERE IS YOUR INFORMATION STORED AND HOW LONG DO WE KEEP IT FOR?

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Retention of your personal data

 

We will only keep your information for as long as is necessary to carry out the purposes we collected it for, as set out in this privacy notice (unless a longer retention period is required by the applicable law). We typically keep your personal data for 6 years from the purchase in order to enable us to deal with any issues or concerns you may have about the products or services you have received, and to allow us to bring or defend legal proceedings. In some circumstances, some of your data will be deleted in much shorter timescales, for example:

• cookies are deleted in accordance with our cookies notice.

• Marketing consents will be updated or removed after four years, but our goal is to only market to you for as long as we believe, based on how you interact with us, that you prefer to continue to hear from us.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we will also keep hold of some of your information, even if it is no longer needed to provide our services to you.

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Security of your personal data

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It is impossible to entirely safeguard information transmission via the internet. Despite our greatest efforts, we cannot guarantee the safety of any personal information transferred to our website; any transmission is done at your own risk. Once we obtain your information, we will endeavour to prevent unauthorised access by following rigorous protocols and utilising security features. 

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WHAT NON-PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT?

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We may also collect non-personally identifiable information (that is, information that does not specifically identify you), for the purposes of aggregates and statistics.

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WHAT RIGHTS DO YOU HAVE?

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You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which are set out below. You may contact us using the details at the beginning of this privacy notice to exercise any of these rights.

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In some instances, we may be unable to carry out your request, in which case we will contact you to explain why.

1. You have the right to request access to your personal data

You have the right to request confirmation that your personal data is being processed, access to your personal data (through us providing a copy) and other information about how we process your personal data.

2. You have the right to ask us to rectify your personal data

You have the right to request that we rectify your personal data if it is not accurate or not complete.

3. You have the right to ask us to erase your personal data

You have the right to ask us to erase or delete your personal data where there is no reason for us to continue to process your personal data. This right would apply if we no longer need to use your personal data to provide products to you, where you withdraw your consent for us to send you marketing information, or where you object to the way we process your personal data (see right 6 below).

4. You have the right to ask us to restrict or block the processing of your personal data

You have the right to ask us to restrict or to block the processing of your personal data that we hold about you. This right applies where you believe the personal data is not accurate, you would rather we block the processing of your personal data rather than erase your personal data, where we don't need to use your personal data for the purpose we collected it for but you may require it to establish, exercise or defend legal claims.

5. You have the right to port your personal data

You have the right to obtain and reuse your personal data from us to reuse for your own purposes across different services. This allows you to move personal data easily to another organisation, or to request us to do this for you.

6. You have the right to object to our processing of your personal data

You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to demonstrate that, on balance, our legitimate interests override your rights or we need to continue processing your personal data for the establishment, exercise or defence of legal claims.

7. You have the right not to be subject to automated decisions

You have the right to object to any automated decision making, including profiling, where the decision has a legal or significant impact on you.

8. You have the right to withdraw your consent

You have the right to withdraw your consent where we are relying on it to use your personal data, for example where we are relying on your consent to send you marketing information.

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Marketing

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You always have the option to opt-in or out of getting marketing communications from us (for example by providing opportunities to opt-out of receiving marketing from us). As mentioned above, we may use your permission or our legitimate interests to process your data for marketing purposes. 

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By contacting us contact@dansaints.com you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.

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WHAT IF YOU HAVE A COMPLAINT?

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If you have any concerns regarding our processing of your personal data, or are not satisfied with our handing of any request made by you, or would otherwise like to make a complaint, please contact our contact methods in the first instance using the details at the start of this privacy notice, so that they can do their very best to sort out the problem.

You can also contact the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk .

 

OTHER WEBSITES

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Our website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.

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CHANGES TO THIS PRIVACY NOTICE

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We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

This notice was last reviewed and updated in December 2022.